Jobs around the world have been replaced by automation at record rates and since the pandemic began, that has speeded up the process even further. Companies are investing billions in automation technology so that they can remove the human factor from the company processes. Over the next decade, the number of jobs available will become extremely small, and once AI is perfected humans will not be needed at all.
The online gambling industry is heavily focused on cutting-edge technology and is often one of the first to implement new technologies to try to increase profits along with cutting costs. It is why billions have been invested in cutting-edge automation tools for casinos. In this article, I will talk about the different types of automation that are transforming the online gambling industry.
User engagement plays a pivotal role in the success of an online casino. Creating communities where like-minded gamblers can chat can create a buzz about the casino. To keep users entertained online casinos are implementing chatbots. These work computer software interpreting the user’s message given to them and providing a pre-set answer. You can see an example of these working at Ufabet.
Customer Service Bots
One of the largest overhead costs that casino operators have to pay out is for customer service. They often at online casinos have to deal with many angry customers who have lost their money which can be extremely difficult. Over the last few years, companies have started to use bots to handle their customer’s initial inquiries. If the bot is unable to assist, the user is then transferred to a human operator who then handles the inquiry. By using bots it frees up the time of the customer services team along with means fewer people need to be employed, therefore saving money.
Smart contracts are going to revolutionize many different industries as they are the ultimate automation tool. These are programmable contracts that run on a blockchain, carrying out preset tasks autonomously. In the online gambling sector, they can be used to verify bets via third-party sites and payout bets accordingly. It means no human is required to check the results of things such as football results or to carry out the payments.
At the speed at which automation destroys jobs, enough new industries can’t rise to replace the jobs lost. A new solution will need to be found to ensure everyone around the world can make an income. There are lots of benefits attached to automation for all parties but the big negative is the destruction they will have in the jobs marketplace.
In the casino industry, it can be used to create brand new decentralized blockchain platforms powered by their token coins produced by blockchains such as Ethereum. Since smart contracts can now run the whole operation alongside other automation tools, it means the gambling process can be carried out without human interference. That means it’s no longer possible to scam players which is great news for gamblers around the world.